Frequently Asked Questions
What is your turnaround time?
Current turnaround time is less than 15 business days, (not including weekends). This does not include weekends.
Have a question about colors, motifs, fonts, or a custom design?
Contact us here and we are happy to help you make the perfect selection.
Get in touch with us.
Do you offer any services other than embroidery?
Not at the moment, all of our items offered are carefully curated due to their embroidery customization potential.
Can you embroider items other than your products?
Yes. Contact me to inquire about custom orders.
What is your process?
Ordering from me is a simple process. Select your design and place your order online, and I will personally hand embroider your item. You can request a proof to ensure accuracy before finalizing the embroidery. Once completed, I will ship your item directly to you. Local residents can opt for convenient porch pick-up. My turnaround time is fast, and I'll accommodate specific deadlines whenever possible.
Returns
Sales of personalized items are non-refundable due to their highly personalized nature. Kindly review and verify all spelling and order details carefully before completing your purchase. Feel free to request a proof to ensure accuracy before the final product is embroidered.
Shipping
We offer various shipping options, including expedited shipping. During checkout, you can select your preferred shipping method. Please note that we currently ship exclusively within the United States.
The Story Behind US
Hello! I'm Jimena, the proud founder of JEM by design. With a background in art education and design, I've always had a passion for embroidery. My journey into the world of embroidery began as a creative outlet when in early 2020. With the encouragement and support of my friends and family, I took a leap of faith and launched my own business.
I find immense joy in capturing life's most significant moments through my unique custom embroidery creations. Whether it's weddings, births, new homes, thank you gifts, anniversaries, or any other special occasion, each of my designs serves as a cherished token of remembrance—a tangible marker of those precious milestones that should never be forgotten.
Operating as a party-of-one, I take great pride in every aspect of my business. From helping you select the perfect color and font pairing to meticulously crafting the embroidery itself, I handle it all. Simply put, I'm here to provide a comprehensive service, and nothing makes me happier than being able to assist you in creating a design that is uniquely yours.
I would like to extend my sincere gratitude for your support of my independent venture. Please feel free to explore my offerings, get inspired, and let me know how I can help bring your vision to life. Together, we can create a design that truly reflects your individuality. Thank you once again, and I look forward to the opportunity to serve you.